Andar
Andar kya chal raha hai #
Teen baatein jo aksar in shabdon ke neeche hoti hain.
Sabke saamne ki baatein nijee baaton se gehri chhaap chhodti hain, kyunki unke gawaah hote hain.
Kuch logon mein ye khel ya school se shuru hui, jahan captain ya teacher doosron ke saamne team ka bachaav karte the aur suljhana baad mein, galiyare mein hota tha.
Neeche koi niyam baitha ho sakta hai: “Achha boss team ke liye bahar walon ke saamne dhaal banta hai,” ya “Jo mere liye nahi bola, wo mere khilaaf hai.”
Reactions
Log aksar kya karte hain #
- Ghar lautte hue us pal ko behtar lines ke saath dohrana
- Har client call ki aisi taiyaari karna jaise phir wahi hoga
- Meeting mein chup rehna, taaki kisi baat par sehmati-asehmati ka mauka hi na aaye
- Baad mein har message mein zaroorat se zyada safai dena
- Agli meeting mein boss ke lehje mein padhna ki wo ise kaise dekhte hain
Deck
6 cards mein poori kahani #
Chhe chhote cards, us pal se chhod dene tak.
Wo client call jo teekhi ho gayi
Jodhpur ke Ratanada wale office mein Delhi ke client ke saath video call teekhi ho jaati hai. Client kehta hai deri aapki wajah se hui, jabki brief do baar badla tha. Aap intezaar karte ho ki manager yahi keh dein. Wo bas kehte hain, “Hum check karte hain,” aur aage badh jaate hain. Call ke baad weekend par ek dostana message aata hai. Aap smiley bhej dete ho, par chehra tap raha hai, aur baaki dopahar dhundhli beetti hai.
Unhe client ke saamne bachana chahiye
Neeche ek niyam hai: “Agar boss mere saath hote, toh client ke saamne mera bachaav karte.” Ye team ki sabse kam ummeed jaisa lagta hai. Par dekhiye ye karta kya hai: office mein aapki suraksha ka ehsaas ek tanav bhare pal mein ek insaan ki pehli pratikriya ko saunp deta hai, us call mein jahan wo account, order aur darjan bhar baaton ke baare mein ek saath soch rahe ho sakte hain.
Sabke saamne saath apnapan kyun lagta hai
Hum ye niyam isliye pakadte hain kyunki sabke saamne saath milna apnepan jaisa lagta hai. Shayad kabhi kisi ne tab aapke liye kaha jab aap nahi bol paaye, aur uska bahut matlab tha. Shayad kisi ne kabhi nahi bola, aur aapne chaha ki office wo jagah bane. Doosron ke saamne sahara chahna kamzori nahi hai. Wo us jagah surakshit feel karne ki chaah hai jahan aap din bitate ho. Ise dosh nahi, narmi chahiye.
Wo call jo saath reh jaati hai
Har bina saath wala pal call se zyada der aapke saath rehta hai. Aap meeting mein aise jaate ho jaise kamre mein akele utar rahe ho. Har brief badalne ka saavdhani se hisaab rakhte ho, ki kabhi kaam aaye. Raat ke khane par client ke shabd dohrate ho. Clients ke saamne aapka bharosa sikudne lagta hai, aur jis kaam mein aap achhe the, wo bina kisi ke bagal mein khade manch par khade hone jaisa lagne lagta hai.
Kya saath ka intezaar layak hai?
Imaandaari se poochhiye: kya unke beech mein aane ki zaroorat ne kabhi agli call ko surakshit banaya? Ya zyada-tar har call ko imtihaan jaisa kiya? Ho sakta hai manager ne baad mein aapka saath diya ho, aise tareeko se jo aapne dekhe nahi, ya wo bhi tanav ke pal mein thithak jaate hon. Jo bhi ho, ek call ki unki chuppi aapke kaam ka paimana nahi. Is niyam ko itna kasakar pakadna aapko jitna deta hai, usse zyada leta hai.
Apne kaam ko jaanna
Chhodne ka matlab ye nahi ki aap aise manager ki ummeed chhod do jo bolta ho. Matlab ye ki aapka apne kaam ke baare mein yakeen unke bachaav ka intezaar nahi karta. Aap jaan sakte ho ki kya hua, ki brief badla tha, aur use khud sthir pakad sakte ho. Saath milna, jab mile, inaam ban jaata hai. Yahin thoda chain lautta hai: agli call mein aap apni zameen par khade hokar ja sakte ho.
Being harassed by a client, or threatened, humiliated, singled out for who you are or frightened by anyone at work, is not part of the job; it is worth taking seriously.
Palat
Purana rule, aur try karne ke liye ek naya #
Purana ruleAgar wo mere saath hote, toh client ke saamne bachate.
Try karne ke liye naya ruleApna kaam mujhe pata hai. Unka saath inaam hai.
Teen chhote din
3 din try kijiye #
- Din 1
Call se pehle, apni ek achhi ki hui cheez yaad kijiye
- Din 2
Mushkil call ke baad ek glass paani peejiye aur haath-pair kholiye
- Din 3
Ek kadi call ke baad chhoti-si sair kijiye
Is par baat karni hai?
“Aakhri baar doosron ke saamne kaun aapke liye bola, aur kaisa laga?”
Free aur private. Shuru karne ke liye sign-up nahi. Chat isi sawaal se khulti hai.
Yeh deck jo kuch jaanta hai
Aur gehraai mein #
Yeh kaisa sunai deta hai, kahan se aata hai, iski kya keemat hai, aur ise dekhne ke doosre tareeke. Har sawaal par chat khulti hai.
Yeh kaisa lagta hai
Kya kaha gaya
Wo client call jo palat gayi #
“Client ke saamne boss ko mera saath dena chahiye.” Ye khayal us call mein aata hai jisme client saari gadbadiyan ginaye aur boss kahein “Haan, ye theek keh rahe hain.” Ya us kamre mein jahan sawaal aapse ho aur jawab boss de dein. Ya us meeting ke baad jo ulti chali gayi.
Kuch logon ki chaah hoti hai ki bahar walon ke saamne team ek dikhe: “Baat ghar ki ghar mein rahe,” aur jo bhi charcha ho, darwaza band karke ho.
Koi aisi client meeting yaad kijiye jo aapke liye achhi gayi.
Kamre mein kaun tha, aur team ka hissa hona kaisa laga?Is par baat kijiye ›
Pehle kuch pal
Call ke beech mein chadhti garmi #
Kuch logon ko chehre par garmi ki lahar feel hoti hai jab boss shikayat se sehmat ho jayein, saath mein aisi jadta ki bolna mushkil ho jaye. Camera ya kamra achanak bahut tez roshni wala lagne lagta hai.
Pehli harkat aksar sharir ki hoti hai: sapaat awaaz, mez ke neeche aapas mein dabe haath, nazrein notes par jhuki hui. Kya kaha gaya aur uska kya matlab tha, ye soch call khatam hone ke baad aati hai.
Pichhli baar jab client ke saamne aapko beparda-sa laga, toh call aage badhne se pehle aapne sabse pehle kya feel kiya?Is par baat kijiye ›
Yeh kyun lagta hai
Doosron ke saamne saath khade hona #
Ye chaah samajh mein aati hai. Client ke saamne insaan ki haisiyat saamne hoti hai, aur boss ka saath dena ye dikhane ka aasaan tareeka hai ki uska kaam aur uski jagah maani jaati hai.
Sabke saamne ki baatein nijee baaton se gehri chhaap chhodti hain, kyunki unke gawaah hote hain. “Sabke saamne aise bolna?”, ya akele jawab dene ke liye chhod diya jaana, bahut din tak yaad reh sakta hai.
Agar client meeting theek waise chalti jaisi aap chahte, toh saath dena ek vaakya mein kaisa dikhta?Is par baat kijiye ›
Andar ki awaaz
Kamre ko dohrane wali awaaz #
“Wo unki taraf kyun ho gaye?” “Ye toh band kamre mein kehne ki baat thi.” “Ab client sochega saari gadbad mujhse hai.” Ye awaaz scooter par, ya nahate waqt, meeting khatam hone ke bahut der baad bolti hai.
Kuch logon ko dikhta hai ki awaaz us pal ko kai baar chalati hai aur har baar uska wazan thoda badha deti hai. Agle din tak wo lamba scene lagne lagta hai, jabki kamre mein wo kuch seconds ka tha.
Jab ye awaaz kamre ko dohrati hai, toh kis pal par lautti hai, aur wo pal asal mein kitna lamba tha?Is par baat kijiye ›
Yeh kahan se aata hai
Yeh kahan se aa sakta hai
Ek morcha banakar khade rehne ki chaah kahan se aayi #
Kuch logon mein ye khel ya school se shuru hui, jahan captain ya teacher doosron ke saamne team ka bachaav karte the aur suljhana baad mein, galiyare mein hota tha. Wahi kram sahi lagne lagta hai.
Kuch mein ye tab se hai jab Papa dukaan ke counter par ya school ke gate par unke liye bol pade, aur saath mein koi khade hone ka ehsaas reh gaya. Kuch ko seedhi lakeer dikhti hai, kuch ko lagta hai ye kai chhoti baaton se bani.
Doosron ke saamne aapke liye sabse pehle kaun bola tha, aur us waqt aapko kaisa laga tha?Is par baat kijiye ›
Iske neeche ki maanyata
Sabke saamne saath dene wala niyam #
Neeche koi niyam baitha ho sakta hai: “Achha boss team ke liye bahar walon ke saamne dhaal banta hai,” ya “Jo mere liye nahi bola, wo mere khilaaf hai.” Upar ka vaakya sunna aasaan hai; neeche wala niyam tay karta hai ki har client meeting kaise padhi jaye.
Aisa niyam aksar us daur se aata hai jab ye sach tha, jaise kisi coach ya headmaster ne sachmuch sabke saamne saath diya ho. Ye seekha hua samajhdaar niyam hai, aur ise isi boss aur inhi clients ke saath rakhkar dekha ja sakta hai.
Ye niyam aapki meetings mein jo hota hai usse kahan mel khata hai, aur kahan boss aur teams client ko doosre tareeko se sambhalte hain?Is par baat kijiye ›
Iski kya keemat hai
Iski kya keemat hai
Kharab meeting kya chheen sakti hai #
Iska matlab ho sakta hai agli call se pehle gaanth, poori subah jawab ratne mein, camera on hone se pehle ke minuton mein bhinchi chhati, ya kam bolne ki aadat taaki kam cheezein bigdein.
Ye insaan ki peshkash bhi badal sakta hai. Jab kamra apna na lage, toh idea chhote aur sawaal kam hote jaate hain, aur kaam simatkar wahin reh jaata hai jahan gadbad ka darr sabse kam hai.
Pichhle chhe mahino mein kaun si client meeting ummeed se behtar gayi, aur kis cheez ne use waisa banaya?Is par baat kijiye ›
Agar yeh aisa hi rahe
Dohrayi hui call ke paanch saal aur #
Ek aam Shukravar sochiye, wo jab “Client ke saamne boss ko mera saath dena chahiye” zor se sunayi de.
Shayad ek meeting jisme boss aapke baare mein shikayat se sehmat hue, client ko teen tarah se likha gaya jawab, aur ek shaam jo ek vaakya ko palatte beeti.
Kisi jawab ki zaroorat nahi, aur tasveer jab chahein wapas daraaz mein rakhi ja sakti hai.
Usme kya hai: client meeting, boss ka jawab, uske baad ki chuppi, aur lautte waqt ka dohrav?Is par baat kijiye ›
Us din kya ho jaata hai, aur kya kinare reh jaata hai?Is par baat kijiye ›
Use dekhkar aapko kya dikhta hai?Is par baat kijiye ›
Ise dekhne ka doosra tareeka
Ise dekhne ka doosra tareeka
Client ke kamre mein kya chal raha hota hai #
Client ke saamne boss aksar kai cheezein ek saath thaame hote hain: rishta, deadline, agla order, aur bagal mein baitha insaan. Us pal mein kaha gaya vaakya kuch aur kaam kar raha ho sakta hai, jo dikhta nahi.
Isse chubhan kam nahi hoti. Bas itna ki “Client ki baat pehle sunni padti hai” wali sehmati aur kisi insaan par shak do alag baatein ho sakti hain, chahe andar se ek jaisi sunayi dein. Aur jab client hadd paar kare, tab boss ka saath dena sehmati se alag cheez hai.
Agar saath dena client meeting mein ek chhota roop le, toh aap sabse zyada kya chahenge: ek thahrav, ek shabd, ya baad mein kahi gayi koi baat?Is par baat kijiye ›
Jo pehle se hai
Jo pehle se maujood hai #
Jis saath ki chaah thi, uske bagal mein gaur se dekhein toh wo bhi dikh sakta hai jo kaam pehle se deta hai: ek client jise aapka banaya kuch pasand aaya, mushkil call ke baad colleague ka sir hilana, ek aaram se beeti meeting, ek project jise aapne achhe se uthaya.
Inhe dekhne se wo atpata pal theek nahi ho jaata, aur ek morche ki chaah jaayaz bani rehti hai. Achhi meeting aur kadi meeting ek hi mahine mein aa sakti hain, aur har ek wahi reh sakti hai jo wo thi.
Ek aam hafte mein office mein ya bahar kisi ne aapko pehle se kya diya hai jise aap aur saaf dekhna chahenge?Is par baat kijiye ›
Sulah
Meeting ko ghar kam laana #
Iske saath sulah ke liye ye tay karna zaroori nahi ki chaah bahut zyada thi ya bilkul sahi. Matlab ye ki ek kathin pal agli das meetings ko na chalaye. Chaah ka jaayaz hissa reh sakta hai, pakad dheeli ho sakti hai.
Agar client ya aapke boss doosron ke saamne aapko dhamkayein, pareshaan karein, beizzat karein, ya aap jo hain uski wajah se alag nishana banayein (gender, jaati, dharm, rang, umar, koi disability ya aap kahan se aaye hain), toh wo alag baat hai, aur gambhirta se lene layak hai.
Aise hi bina tankhwah ka kaam, roki gayi tankhwah ya kaagzaat, jokhim bhara kaam aur darr. Saath chalna ya saavdhan rehna surakshit chunaav ho sakta hai. Client ka pareshaan karna job ka hissa nahi hai, account koi bhi ho, aur ise gambhirta se lena theek hai.
Office mein buniyadi izzat aur suraksha “zyada ummeed” kabhi nahi, aapke liye bhi aur aaspaas ke logon ke liye bhi.
Is chaah se sulah wali client meeting sochiye: pehle minute mein aap kya karoge?Is par baat kijiye ›
Ek zyada sachcha vaakya
Ghar ki sawari ke liye ek line #
“Client ke saamne boss ko mera saath dena chahiye” se bahas karne ki jagah kuch log aisi line aazmate hain: “Mujhe saath ki chaah thi, aur mera kaam apne pairon par bhi khada hai.” Ye purani line ke bagal mein reh sakti hai.
Aisi line shuru mein udhaar ki lag sakti hai, phir jaani-pehchani. Kuch logon par ye kabhi fit nahi baithti, aur kisi aur din koi doosri aazmayi ja sakti hai.
Aapke apne shabdon mein sachcha vaakya kya hoga, jo chaah ko thaame, aur jise kamre se pushti ki zaroorat na ho?Is par baat kijiye ›
Kya rehne dein
Kuch hissa meeting room mein reh sakta hai #
Har atpate pal ko faisla chahiye, aisa nahi. Kuch hissa dekha ja sakta hai, ek minute feel kiya ja sakta hai aur peeche chhoda ja sakta hai, jaise kamra khaali hote waqt mez par band padi diary.
Saath ki chaah nijee reh sakti hai, aur isse kam sachchi nahi hoti. Agar aapko aapki pehchaan ki wajah se alag nishana banaya jaye, bina tankhwah ka kaam karwaya jaye, ya office mein koi bhi daraye, toh wo alag baat hai, aur gambhirta se lene layak.
Aaj raat ise kinare rakhne ka matlab ye nahi ki ye sahi tha, ya baat suljh gayi. Bas itna ki kaamkaaj ka poora din ghar tak na aaye.
Agar yeh dheela pade
Aur agar dohrav ki pakad dheeli pade #
Sirf tasveer ki tarah sochiye ki chaah ek darja shaant hai. Wo ab bhi hai. Aap meeting mein baithte ho aur yaad rakhte ho ki us project mein aapne kya achha kiya, call khatam hoti hai aur din chalta rehta hai.
Ye utna hi chhota ho sakta hai jitna radio chalakar ghar lautna, bina dohrav ke shuru hoti shaam, ya dheele jabde ke saath li gayi subah ki call.
Isme se kuch kisi se kehna zaroori nahi. Jo bhi aaye, wo aapka hai. Aage: is chaah se sulah ka matlab kya ho sakta hai, aur kya pehle se maujood hai.
Sabse pehle kya alag lagta hai?Is par baat kijiye ›
Aapki pehli chhoti cheez kya hogi?Is par baat kijiye ›
Try karne ki chhoti cheezein
Try karne ke liye kuch
Kuch chhoti cheezein jo log aazmate hain #
- Us pal ko ek baar dohraiye, phir naam lijiye ki us meeting mein aapne kya achha kiya
- Us project mein apni ek achhi baat ka nijee taur par naam lijiye
- Kisi baat se sehmat hone aur kisi insaan par shak karne ka fark dekhiye
- Agli meeting ki shuruaat sthir haath ke saath sochiye
- Apne kaam ka ek chhota hissa chuniye jo poori tarah aapka hai
Nijee, mann hi mann aur apni marzi ke. Jo ho sake, aazmaiye.
Ek sawaal chuniye
Baat kijiye #
Kisi ek par tap kijiye. Dr. Thoughts ke saath chat usi sawaal se khulegi: free, private, shuru karne ke liye sign-up nahi.
- Aakhri baar doosron ke saamne kaun aapke liye bola, aur kaisa laga?
- Kaun si client ya customer meeting aapke liye achhi rahi, aur use kis cheez ne chalaya?
- Kisne aapko sabke saamne team ka hissa hone jaisa feel karaya, aur kaise?
- Agar sabke saamne saath ki chaah zara dheeli pade, toh aap sabse pehle kya notice karenge?
- Ek aam hafte ke kaam ki kaun si chhoti achhi baat aap zyada dekhna chahenge?